Frequently Asked Questions
Everything you need to know about shopping with Nexa US.
What is the standard shipping timeframe for Nexa US orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the United States.
What is your return policy?
We offer a 30-day return policy on all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
Nexa US accepts all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track my package after it has shipped?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer international shipping outside of the US?
Currently, Nexa US focuses on serving customers within the United States. We are working on expanding our logistics to offer international shipping in the near future.
How can I contact customer support if I have an issue?
You can reach our dedicated support team via email at support@nexaus.com or through our live chat feature available on the website from 9 AM to 5 PM EST.